From order confirmation we aim to have jobs completed, regardless of size, in 7-10 working days. Stock availability sometimes hinders completion times; however, if there is an issue with availability you will be notified at the earliest opportunity and, in rare cases, an alternative option may be offered.
All orders under £200 must be paid in full once print or embroidery details are confirmed. For orders over £200, we can accept a deposit, with the balance paid on collection of the job. We can accept cash, all major credit and debits cards, cheques (allowing clearance times) and automatic bank transfer. Corporate clients may opt to set up a credit account where, once approved, 30 day payment terms may be given. In this case, a purchase order must be sent for all jobs.
The customer is responsible for any issues arising from copyright infringement on images used.
Payment terms for approved trade customers are net 30 days from date of invoice.
Returns and Refunds
In the unlikely event that an error or damage has passed our quality control, please let us know within 72 hours of receipt so that we can rectify the problem. After 72 hours has lapsed, we will assume the order has been accepted.
Refunds and exchanges will be honoured whenever we are at fault. Unfortunately, no refund or exchange can be made if any aspect of the order has been personalised.
Customers own garments
Due to the nature of the printing and embroidery equipment used, customers requiring embellishment onto their own garments do so at their own risk, although every care will always be taken to ensure that the items are returned in perfect condition with perfect printing. Garments supplied by Topaz Embroidery Ltd are always our responsibility and come under our guarantee.